Panasonic New Zealand Ltd. Terms & Conditions Policy

These terms and conditions (together with the Returns and Refund and Privacy Policies) governs the use of Panasonic New Zealand Ltd’s online service including shopping, participation in Panasonic’s promotions and signing up to the database.

In using, you agree to be bound by Panasonic NZ Ltd’s Terms and Conditions including Returns and Refund and Privacy Policies. All policies can be accessed at any time on this website.

Panasonic New Zealand Limited is a NZ Registered Company.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Panasonic New Zealand Ltd does not accept any liability, whether direct or indirect for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. Panasonic New Zealand Ltd reserves the right to make changes to the content on this site at any time and without notice.

Shopping from
Welcome to – the online site where you can purchase Panasonic’s Power Tools.

To enquire about the status of your order, please contact the Panasonic New Zealand Ltd Sales Desk on 09 272 0128 or email

Should you have any problems with your Panasonic product our Customer Care Team can be contacted on 09 272 0178 or Monday to Friday between 8:30am - 5:00pm.

You can shop as a guest without registering. By registering on your contact details including shipping address details will be available, saving you the time and effort of entering these details each time you check out. You can also sign up with your email address to our database to keep up to date with our latest offers, which include special deals and information about new products.

Ordering from

When you place an order on you are offering to buy product from Panasonic New Zealand Ltd. The order process is as follows

  • An order is placed on via adding available product to the shopping cart and proceeding through the checkout process.
  • The checkout process includes giving Panasonic New Zealand Ltd delivery and other relevant details, including payment information and submitting your order.
  • After payment is processed you will receive a confirmation page as the final step which includes full details of your order, which you should print for your own reference to keep as a receipt.
  • After payment is processed, Panasonic New Zealand Ltd will send you an email to confirm we have received and accepted your order. You cannot cancel the order at this time.
  • Upon receipt of the delivery, ownership of the product will be transferred from Panasonic New Zealand Ltd to the signatory.

Trade quantities will not be supplied and Panasonic New Zealand Ltd reserves the right to limit the number of items that can be ordered in a single transaction.


All prices and delivery charges on are in New Zealand Dollars (NZD) and include GST. All transactions on will be billed in New Zealand Dollars (NZD). On your credit card statement, you will be billed by Panasonic NZ.

Panasonic New Zealand Ltd reserves the right to alter prices and delivery charges for any reason at anytime.  If the price or delivery charges alters after you have placed an order, we will get in contact with you prior to processing your order.

Panasonic New Zealand Ltd will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.


Products displayed on can be purchased using either Visa or MasterCard in a secure online transaction facility. Customers can be confident their credit card details are protected by the most up to date security mechanisms which include SSL technologies.

Security uses the secure hosted payment page solution from Payment Express to process online orders and SSL (Secure Socket Layer) technologies, where sensitive information is encrypted to protect your privacy. To help protect your privacy from unauthorised access, please ensure you log out of each time you finish using the site, particularly if you are using a shared or public computer.


When you place an order with Panasonic New Zealand Ltd on, your order will be delivered by courier, which in all areas except for Auckland will incur a courier charge. Please check the courier charges in the table below.
Each order will require a signature upon delivery. Please make sure the delivery address supplied is where someone is able to sign for the delivery.

The courier charges for delivery are as follows

  • Auckland
    No charge
  • Auckland Rural
  • Rest of North Island
  • South Island

When you order before 3pm on a weekday, you can expect the order to be delivered to you in the following time frames on business days only. Please note, rural deliveries will take longer. Orders received on a Saturday, Sunday and public holidays will be processed on the next business day.

  • Auckland
    Next business day
  • Auckland Rural
    Next business day
  • Rest of North Island
    2 business days
  • South Island
    2-4 business days, depending on location

*Please note: these delivery timeframes are an indication only and can vary. Delivery timeframes do not include public holidays.

Returns and Refunds

Please refer to the Returns and Refund Policy for full details.

Jurisdiction is governed by and is to be interpreted in accordance with the laws of New Zealand.

Changes to The Terms and Conditions

Panasonic New Zealand Ltd reserves the right to alter, modify or update these terms and conditions at any time. Please refer to the Terms and Conditions Policy each time you place an order.